About Madagascar Jewels

Welcome to Madagascar Jewels' Frequently Asked Questions. Here, we aim to provide transparent answers to common inquiries about our unique gemstones, ethical sourcing, and custom jewelry services. Discover what sets us apart and how we bring you unparalleled quality directly from Madagascar to your doorstep.

Frequently asked questions

At Madagascar Jewels, we believe in complete transparency and an honest approach to the jewelry business. We source precious and semi-precious gems directly from artisanal miners in Antananarivo, Madagascar, ensuring unparalleled quality with no treatments, heating, or radiation. Our commitment extends to crafting exquisite jewelry and supporting local Malagasy communities. Below are answers to the questions we hear most often.

What makes your gemstones special, and how do you make sure they are real and untreated?

Each gemstone is handpicked by me personally in the gem markets of Antananarivo, Madagascar. Every sapphire and ruby is authenticated by me, and by reputable labs in Bangkok run by my former professors. The jewelry and gem business is completely saturated with treated, heated, and radiated gemstones. It's almost impossible to find real, untreated gemstones, and to find them at our prices is unheard of. Avoid the HALO EFFECT of marketing gimmicks. You can go to ANY website or shop, and no one offers our prices combined with our 100% genuine, untreated quality.

How does buying from Madagascar Jewels help the people in Madagascar?

We are committed to ethical sourcing that directly benefits the local communities. I buy from local sellers, who buy from local cutters, who in turn buy from local miners – all small-scale businesses. This direct chain ensures that your purchase genuinely supports the livelihoods and economic well-being of the people in Madagascar.

If someone wants a custom piece of jewelry, how does that work?

Creating a custom piece with Madagascar Jewels is a personalized experience. You can choose from our exquisite collection of gemstones, or you can provide us with your own gem. We will then craft your unique jewelry in any material you desire. Our diamond prices are unmatched because I buy directly from a wholesale dealer in Bangkok, my trusted friend. While the price of gold and silver is governed by world spot prices, in every other aspect, we offer the best value for your unique custom jewelry piece. For jewelry crafted in gold, we first create a detailed copy in silver or a base metal for your preview and approval before the final molding.

What types of gems do you offer?

Madagascar Jewels specializes in precious gems like sapphires and rubies, along with a stunning array of semi-precious stones such as tourmaline, garnet, aquamarine, and sphene. We also offer beautifully polished stones like jasper and labradorite, all sourced directly from Madagascar.

Do you ship internationally?

Yes, Madagascar Jewels ships internationally from our base in Barcelona, Spain and Bangkok Thailand. We ensure secure and insured delivery for all our precious gems and handcrafted jewelry. Shipping costs and times vary by destination. Please refer to our shipping policy for more details.

What is your return policy?

We want you to be completely satisfied with your Madagascar Jewels purchase. We offer a 15 day return policy for unworn, undamaged items in their original packaging minus the cost of shipping and insurance. Custom-made pieces are generally non-returnable unless there is a manufacturing defect.

How should I care for my gemstone jewelry?

To maintain the beauty and longevity of your Madagascar Jewels, avoid exposing them to harsh chemicals, extreme temperatures, or direct sunlight for prolonged periods. Clean them gently with a soft cloth and mild soap, then rinse and dry thoroughly. Store your jewelry in a soft pouch or separate compartment to prevent scratching. For specific gem care, feel free to contact us.

How can I contact Madagascar Jewels for further assistance?

We are always here to help! You can reach us via email at Info@madagascarjewels.com, by phone at [[phonenumber]], or through the contact form on our 'Contact Us' page. Our team will be happy to assist you with any questions or custom inquiries.

Discover the Madagascar Jewels difference

Ready to explore the unparalleled beauty and ethical craftsmanship of Madagascar Jewels? Whether you're seeking a unique, untreated gemstone or dreaming of a custom-designed piece, your journey into genuine quality starts here. Join us and become part of a story that supports artisanal communities and brings extraordinary gems to life.